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October 3, 2011

Research among women who inject drugs. The results.


From June 2010 to July 2011, the Marketing Technologies Bureau has implemented a monitoring research project entitled "Evaluation of the effectiveness of the work with women who inject drugs".

In accordance with the project, research was conducted in three "waves" - from September 27 to October 13, 2010, from December 25, 2010 to January 20, 2011 and from May 10 to June 23, 2011.

Activity of non-governmental organizations during a one-year project has produced the results.

Attendance rate of the program has increased during the year at 2.25 per cent, from 16 to 36 people. Respondents note an improvement in attitudes towards people from the environment, who are acknowledged about visits of the organization.

Analysis of the monitoring research data shows the existence of positive momentum.
The research noted:
o Increased number of clients;
o increased intensity of visits to the organization;
o improved understanding of the needs of clients;
o the trust of clients to the organization,
o increased willingness to make contact;
o an increase in the proportion of gender-sensitive service orientation (Women's Day, women's outreach trip)
o improved understanding of the importance of this approach by employees;
o improved quality and quantity of advice and services provided by NGOs.
o improvement of relations with other service providers.

Employees who received special education, noted the usefulness of such measures for the implementation of such activities and communication with customers. In all organizations there is practiced a special study of the customers needs, the results are taken into account in the work.

For getting information from the clients the staff of NGOs have developed a number of effective forms, including questionnaires, training, talks on self-help groups. All the support of these forms of work can be useful for improvement of the work of organizations with women drug users.


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